The Better Business Bureau in Southeast Texas has revoked the BBB
Accreditation of a Lake Charles business that advertises and solicits
business from Southeast Texas consumers. The revocation was approved
by the BBB Board of Directors at their August meeting.
The BBB Accreditation of Nissan of Lake Charles was revoked
due to their failure to comply with Code of Business Practices
Standards for BBB Accreditation #6A which states BBB Accredited
Businesses will be responsive, addressing marketplace disputes quickly,
professionally, and in good faith.
The Code of Business Practices requires Accredited
Businesses to promptly respond to all complaints forwarded by the BBB
by: (1) Resolving the complaint directly with the complainant and
notifying the BBB, or (2) Providing the BBB with a response that the BBB
determines: is professional, addresses all of the issues raised by the
complainant, includes appropriate evidence and documents supporting
the business' position, and explains why any relief sought by the
complainant cannot or should not be granted.
The section of the code in question continues by
requiring that a BBB Accredited Business must make a good faith effort
to resolve disputes, which includes mediation if requested by the BBB.
Other dispute resolution options, including arbitration, may be
recommended by the BBB when other efforts to resolve a dispute have
failed. The BBB may consider a business’ willingness to participate in
recommended dispute resolution options in determining compliance with
these standards.
Per the Better Business Bureau by-laws, Nissan of Lake Charles has 30 days upon notification to appeal the decision to the Board Chairperson for review by the Board of Directors.
“Businesses who apply for BBB Accreditation must meet the
eight standards in the BBB Code of Business Practices, and they must
maintain those standards to continue their BBB Accreditation,” said BBB
President/CEO Michael Clayton.
For more information, call 409/835-5348 or 855/BBB-SETX.