The Better Business Bureau in Southeast Texas has revoked the BBB Accreditation of a Medical Record Service company in Buna, Texas. The revocation was approved by the BBB Board of Directors at their September meeting.
The BBB Accreditation of CANA Computer & Network Advantage Inc. was revoked due to their failure to comply with BBB Code of Business Practices Standards for Accreditation#6A.
Standard #6 states BBB Accredited Businesses will be responsive in addressing marketplace disputes quickly, professionally, and in good faith. The Code of Business Practices Standard 6A continues, requiring Accredited Businesses to promptly respond to all complaints forwarded by the BBB by:
1. Resolving the complaint directly with the complainant and notifying the BBB, or
2. Providing the BBB with aresponse that the BBB determines: is professional; addresses all of the issues raised by the complainant; includes appropriate evidence and documents supporting the business’ position, and; explains why any relief sought by the complainant cannot or should not be granted.
The revocation of CANA Computer & Network Advantage Inc. involved a complaint alleging non-installation of an electronic medical record for a single physician practice. The initial completion date was to be in the beginning of 2012. However, the complainant stated that the business explained the installation would be delayed due to the training the business was in with the physicians’ claims processing company. Thus, a new installation date was set for May 28, 2013. The last contact the complainant had with the business was on May 29, 2013. Since that time, the business not responded. In the BBB complaint filed July of 2013, the complainant requested a refund in the amount of $13,399.00. The BBB made numerous attempts to reach the business by phone, email, regular mail and certified mail. However, the business did not respond to the BBB.
Businesses who apply for BBB Accreditation must meet the eight standards in the BBB Code of Business Practices, and they must maintain those standards to continue their BBB Accreditation. These standards represent good business practices generally and BBB Accreditation Standards specifically.
BBB Business Reviews and Ratings are available by phone and online 24 hours a day. Check out a company or charity in Southeast Texas, the United States, Canada or the Caribbean Islands BEFORE you buy or give at www.bbb.org and www.give.org or you may call (409)835-5340 or 855-BBB-SETX.