The Better Business Bureau in Southeast Texas has revoked the BBB Accreditation of a construction and remodeling company inOrange, Texas. The BBB Board ofDirectors, at their November meeting, approved the revocation.
The BBB Accreditation of Forrest Trumble General Contractor was revoked due to failure to comply with BBB Code of Business Practices Standards for Accreditation #6A.
Standard #6 states BBB Accredited Businesses will be responsive in addressing marketplace disputes quickly, professionally, and in good faith. The Code of Business Practices Standard 6A continues, requiring Accredited Businesses to promptly respond to allcomplaints forwarded by the BBB by:
1. Resolving the complaint directly with the complainant and notifying the BBB, or
2. Providing the BBB with aresponse that the BBB determines:
is professional; addresses all of the issues raised
bythe complainant; includes appropriate evidence and
documents supporting the business’ position, and; explains why any relief sought by the complainant cannot or should not be granted.
The revocation of Forrest Trumble General Contractor involved a complaint alleging that although Forrest Trumble had been paid in full for kitchen remodeling work, he had not completed the job he was hired for and had not responded to the consumer’s repeated attempts to contact him. In the BBB complaint filed August 27, 2013, the complainant requested money back from Forrest Trumble on the agreed contract that was not upheld. Despite numerous attempts by phone, email, regular mail and certified mail, the business did not respond to the BBB.
Businesses who apply for BBB Accreditation must meet the eight standards in the BBB Code of Business Practices, and they must maintain those standards to continue their BBB Accreditation. These standards represent good business practices generally and BBB Accreditation Standards specifically.
BBB Business Reviews and Ratings are available by phone and online 24 hours a day. Check out a company or charity inSoutheast Texas, the United States, Canada or the Caribbean Islands BEFORE you buy or give at www.bbb.org and www.give.org or you may call (409) 835-5340 or 855-BBB-SETX.