In Southeast Texas
3/9/2010
According to the IRS, 80% of Americans enlist the help of a tax preparer or use tax software when filing their taxes. Unfortunately, the BBB receives thousands of complaints against tax preparers. The complaints state that a tax preparer made errors in their return which resulted in fees and penalties. The BBB in Southeast Texas has some advice when searching for tax return assistance.
2. Some tax preparers promise a big refund; how can they do that?
Be wary of any tax service that promises larger refunds than the competition. Avoid tax preparers who base their fee on a percentage of the refund.
3. What if there are errors on my tax return?
Though the tax preparer completes the return, the taxpayer is ultimately responsible for the return’s accuracy and if it filed on time. Think about accessibility--many tax services only set up shop for the months leading up to April 15.
4. Any further advice?
Read the contract carefully and understand issues. How much it is going to cost for the service? What if preparation is more complicated and time consuming than expected? Will the tax preparer will represent you in case of an audit?
5. Where can I go for more help?
Contact the Better Business Bureau at (409) 835-5348, toll free at (800) 685-7650, or always on the web at www.bbb.org.
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